Blog
Finessa Contact: Phone, Email and Mailing Addresses
Finessa contact details, in short: for tracking, changes and refunds on placed orders, call the BuyGoods order desk at +1 (302) 200-3480 with your order ID. The website email, [email protected], handles site questions only and cannot see orders. There is no separate order email on file.
Written by the Finessa label deskUpdated · 4 min read
Order support01
What is the Finessa contact number for order support?
Call +1 (302) 200-3480. That is the BuyGoods order desk, and it handles tracking, changes and refunds on placed orders.
Have your order ID ready. The sales page names the same line for the 180-day guarantee (Finessa sales page).
No separate order email is on file for us, so do not trust an address that claims to be one. Use the phone line or the sales site's own contact page.
The website02
What is the Finessa contact email?
The website inbox is [email protected], open Mon-Fri 9:00am-5:00pm ET. It covers page corrections, typos, privacy and press.
It cannot see orders, so do not send an order ID there and expect a refund. Gofinessa is a U.S. stocking partner for Finessa, not the manufacturer or distributor, and the label images we were given name no maker.
Tracking and refunds for placed orders
BuyGoods order desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
580 Broadway, Suite 1101
New York, NY 10012
Mail only. No walk-in sales.
Returns address
810 Seventh Avenue, Floor 9
New York, NY 10019
Call first, then mail with tracking and your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Which line03
Which Finessa contact should you use for what?
Use the order desk for anything about a purchase, and the website email for anything about this site.
| You need | Use |
|---|---|
| Order status or tracking | Order desk phone |
| Change or cancel an order | Order desk phone |
| Refund | Order desk phone, then mail the tubs |
| Error on a page, privacy, press | Website email |
| A health problem | A doctor, or 911 in an emergency |
Finessa: from $39 a bottle50 scoops a tub · 1, 3 or 6 bottles · free US shipping on 6 · 180-day guarantee
See packsBy mail04
What is the Finessa returns address?
The returns address is 810 Seventh Avenue, Floor 9, New York, NY 10019, USA. Mail tubs there only after you call and get an order ID confirmed.
Include your full name, email and order ID. The buyer pays return shipping, so use a tracked service. The office address is 580 Broadway, Suite 1101, New York, NY 10012, USA, and it is not the place to send tubs.
Refund timing: 3-5 business days after the returned tubs are credited, then 5-10 days for the card issuer to post it.
The guarantee05
How do you claim the 180-day guarantee?
Call, ship, wait, then check your card. The sales page promises a "100% satisfaction guarantee for the next 180 days" and refunds "no questions asked" (Finessa sales page).
Confirm the window with the order desk, since the label images do not print it. Read the guarantee page, the pricing page and where to buy.
- Day 0
You order
The sales page counts the 180 days from purchase. Keep the order email and its order ID.
- Delivery
Allow for shipping
The sales page says orders ship 'in a few short days'. The sales site is the only place to buy, so keep the tracking number.
- By day 180
Contact the company
Call +1 (302) 200-3480 with your order ID. Do not wait for the last day.
- Then
Return the tubs
The sales page says refunds are 'no questions asked', even if the tub is used up. Mail every tub with tracking to the returns address with your full name, email and order ID. Return postage is on you.
Want to try Finessa? Six bottles ship free in the US, and every pack carries the 180-day guarantee.
Prices on the sales page, October 18, 2026 (Finessa sales page). Check your medicines with your doctor first.
FAQ06
Questions about Finessa contact
Is there a Finessa customer service email?
Only a website inbox, [email protected], open Monday to Friday, 9:00am to 5:00pm ET. It cannot see orders. For an order you have placed, call +1 (302) 200-3480 and have your order ID ready.
What are the Finessa phone hours?
The order desk hours are not printed in the materials we were given. The website inbox is Monday to Friday, 9:00am to 5:00pm ET. Try the order desk line during US business hours.
Where do I send a Finessa return?
Call first, then mail the tubs with tracking to the returns address with your full name, email and order ID. The buyer pays return shipping. Do not send tubs to the office address.
How do I report a bad reaction to Finessa?
Stop using it and call a doctor. In an emergency, call 911. You can also report a problem to the FDA (FDA, How to Report a Problem with Dietary Supplements), and tell the order desk so it is on record.
Who wrote this07
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by Gofinessa, a U.S. stocking partner for Finessa, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about Finessa
U.S. stocking partner for Finessa
Ready to try Finessa?
Check the label against your medicines, then pick a pack. Six bottles ship free in the US and cost the least per bottle, and the guarantee runs 180 days.
- Secure checkout
- 180-day guarantee
- Ships from the U.S.