Refunds
Finessa Refund Policy: How to Return Your Order Step by Step
To get a Finessa refund, call the order desk at +1 (302) 200-3480 with your order ID, then mail the tubs, with tracking, to the returns address with your full name, email and order ID. You pay return shipping. The sales page offers 180 days, even if the tub is used up.
Written by the Finessa label deskUpdated
The short version01
What is the Finessa refund policy?
The Finessa refund policy is the sales page's "100% satisfaction guarantee for the next 180 days". It says refunds are paid "no questions asked", even if the tub is used up (Finessa sales page).
You start by phone, not by email. The order desk takes your order ID. Then you mail the tubs back with tracking and pay the postage.
An earlier draft named a shorter window, but the sales page prints 180 days, so we show 180. Confirm the window when you order, since we do not run the sales page.
Gofinessa is a U.S. stocking partner for Finessa, not the manufacturer. Refunds are handled by the order desk. See the guarantee page for how the promise works.
Steps02
How do you return Finessa and get a refund?
Call first, then mail. Five steps cover it.
Do not ship before you call. The order desk links your order ID to the return, and a box with no order ID is hard to match.
Find your order ID
Look in your order confirmation email. Have it ready before you call.
Call the order desk
Call +1 (302) 200-3480, the BuyGoods order desk, and ask for a refund under the 180-day guarantee.
Pack the tubs
Put the tubs in a box. Add a note with your full name, email and order ID.
Mail them with tracking
Send the box to the returns address by a tracked service. You pay return shipping. Keep the receipt.
Watch for the refund
Refunds post 3 to 5 business days after the returned tubs are credited, then 5 to 10 days for the card issuer.
There is no separate order email. The website inbox, [email protected], cannot see orders or issue refunds. Call the BuyGoods order desk at +1 (302) 200-3480. The website inbox answers during Mon-Fri 9:00am-5:00pm ET and handles page questions only.
Where to send03
What is the Finessa return address?
Mail returns to the returns office at 810 Seventh Avenue, Floor 9, New York, NY 10019, USA. This is not the office address used for website questions.
| Return address | 810 Seventh Avenue, Floor 9, New York, NY 10019, USA |
|---|---|
| Order desk phone | +1 (302) 200-3480 |
| Include in the box | Full name, email and order ID |
| Shipping cost | You pay. Use a tracked service. |
| Refund timing | 3 to 5 business days after the tubs are credited, then 5 to 10 days for your card issuer |
| Window | 180 days, per the sales page |
Ask the order desk to confirm the address when you call. Addresses can change, and a wrong one costs you time.
The 180 days04
How does the 180-day refund window work?
The window runs for 180 days from your order. You may return the tubs even when they are empty.
The sales page does not say whether the clock starts on the order date or on delivery. Ask when you call, and mark the earlier one.
- Day 0
You order
The sales page counts the 180 days from purchase. Keep the order email and its order ID.
- Delivery
Allow for shipping
The sales page says orders ship 'in a few short days'. The sales site is the only place to buy, so keep the tracking number.
- By day 180
Contact the company
Call +1 (302) 200-3480 with your order ID. Do not wait for the last day.
- Then
Return the tubs
The sales page says refunds are 'no questions asked', even if the tub is used up. Mail every tub with tracking to the returns address with your full name, email and order ID. Return postage is on you.
Finessa: from $39 a bottle50 scoops a tub · 1, 3 or 6 bottles · free US shipping on 6 · 180-day guarantee
See packsMoney back05
How long does a Finessa refund take?
Plan on 3 to 5 business days after the returned tubs are credited, then 5 to 10 days for the card issuer to post it.
Count from the day the box arrives, not the day you mail it. Tracked mail lets you show when it was delivered.
Return shipping is on you, so a refund may come back smaller than the total you paid with postage. A six-tub box costs more to mail than one tub. Pack the tubs well, since a damaged box slows things down.
Pack of 1 ($59)
One tub is light and cheap to mail.
Pack of 3 ($147)
Three tubs ship in one box. Send them together.
Pack of 6 ($234)
Six tubs weigh more, so compare tracked services first.
Shipping on the 1 and 3 bottle packs is added at checkout. The 6 bottle pack has free US shipping on the way out. Read about cancelling an order if your tubs have not shipped yet.
Before you return06
Should you return Finessa or ask a doctor first?
If you feel unwell, deal with that first. The refund can wait, and the window is long.
Stop the powder and call a doctor for pain, bleeding, black stools, yellow skin or eyes, or a rash. Report serious reactions to the FDA (FDA, How to Report a Problem with Dietary Supplements). A supplement can change how medicines work, so tell your doctor what you took (FDA, Mixing medications and supplements).
Keep your prescribed medicine as directed. A refund does not change your treatment, and neither does stopping a supplement. Finessa holds a laxative herb, cascara sagrada, which can lower potassium with long use (MSK, Cascara (About Herbs)). See contact us for the office details.
Save your order confirmation, the tracking number and the carrier receipt until the refund posts.
Think the tub is not for you yet? The window leaves time to try it and decide.
The sales page says to mix one scoop with water or another drink each morning (Finessa sales page). No trial has tested Finessa, so a refund is the safety net the seller offers.
FAQ07
Finessa refund questions
Does Finessa offer refunds on empty tubs?
Yes, per the sales page: it says refunds are paid "no questions asked", even if the tub is used up (Finessa sales page). Confirm this with the order desk when you call.
Who pays for return shipping on Finessa?
You do. The buyer pays return shipping, and a tracked service is advised so that you can prove delivery. Keep the carrier receipt until your refund posts.
What is the Finessa return address?
The returns address is 810 Seventh Avenue, Floor 9, New York, NY 10019, USA. Write your full name, email and order ID on a note inside the box. Ask the order desk to confirm the address when you call.
Do I call or email to start a Finessa return?
Call +1 (302) 200-3480 with your order ID. There is no separate order email, and the website inbox cannot see orders or refunds.
How long until my Finessa refund appears?
Expect 3 to 5 business days after the returned tubs are credited, then 5 to 10 days for the card issuer to post it. Tracking shows when the box was delivered.
Is the Finessa refund window 60 or 180 days?
The sales page prints 180 days. An earlier draft named a shorter window, so we show 180 and tell you to confirm it at checkout.
Can I return Finessa bought from another seller?
The guarantee covers orders from the official sales site. Finessa is sold only there, not on Amazon or eBay, so any other seller is outside this policy.
Who wrote this08
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by Gofinessa, a U.S. stocking partner for Finessa, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about Finessa
U.S. stocking partner for Finessa
Ready to try Finessa?
Check the label against your medicines, then pick a pack. Six bottles ship free in the US and cost the least per bottle, and the guarantee runs 180 days.
- Secure checkout
- 180-day guarantee
- Ships from the U.S.
