Contact
Finessa Contact: Customer Service Phone, Email and Addresses
To reach Finessa customer service about an order, call the BuyGoods order desk at +1 (302) 200-3480 with your order ID. The website email, [email protected], handles page questions, typos, privacy and press only. It cannot see orders. No separate order email exists.
Written by the Finessa label deskUpdated
Contact cards01
How do I contact Finessa customer service?
Call the order desk for anything about an order. The number is +1 (302) 200-3480, and it is the BuyGoods order desk that handles tracking, changes and refunds on placed orders.
Have your order ID ready. The desk can find your order faster with it.
The website inbox is for the pages you read here. It cannot see orders, so an order question sent there will not get an answer about your order.
Tracking and refunds for placed orders
BuyGoods order desk. Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
580 Broadway, Suite 1101
New York, NY 10012
Mail only. No walk-in sales.
Returns address
810 Seventh Avenue, Floor 9
New York, NY 10019
Call first, then mail with tracking and your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Questions about pricing and packs are on the pricing page. Your refund rights are in the refund policy.
Which channel02
Which Finessa contact number or email should I use?
Use the phone for placed orders and the email for this website. Pick by what you need.
| You need | Use | Details |
|---|---|---|
| Order status or tracking | Order desk phone | +1 (302) 200-3480, order ID ready |
| Change or cancel an order | Order desk phone | +1 (302) 200-3480 |
| Refund under the 180-day guarantee | Order desk phone, then mail the tubs | Call first, then send tubs to the returns address |
| A typo or error on these pages | Website email | [email protected] |
| Privacy or press questions | Website email | [email protected] |
| A serious reaction | A doctor, then the FDA | Safety Reporting Portal (FDA, How to Report a Problem with Dietary Supplements) |
The website email is answered Mon-Fri 9:00am-5:00pm ET. We have no separate order email, so do not look for one.
Refunds03
How do I contact Finessa to ask for a refund?
Call the order desk at +1 (302) 200-3480 with your order ID, then mail the tubs with tracking. The sales page offers a "100% satisfaction guarantee for the next 180 days" (Finessa sales page).
Call
Give your order ID and say you want a refund. Note the date and the name of the person you speak to.
Pack the tubs
Include your full name, email and order ID inside the package.
Ship with tracking
The buyer pays return shipping. Use a tracked service.
Wait for the credit
Refunds arrive in 3-5 business days after the returned tubs are credited, then 5-10 days for the card issuer to post it.
The 180-day window comes from the sales page. Confirm it when you order, because a tub can print something different. The full steps are in the guarantee guide.
Addresses04
What is the Finessa returns address and office address?
Returns go to 810 Seventh Avenue, Floor 9, New York, NY 10019, USA. The office address on file is 580 Broadway, Suite 1101, New York, NY 10012, USA.
Do not mail tubs to the office address. Call the order desk first, because a return without an order ID is hard to match.
Gofinessa is a U.S. stocking partner for Finessa. We are not the manufacturer or distributor, and the label images we were given name neither. See about us.
Orders are placed on the sales site, not here. The order buttons on our pages open it. Mail sent to the wrong address can delay a refund, so check before you ship.
Finessa: from $39 a bottle50 scoops a tub · 1, 3 or 6 bottles · free US shipping on 6 · 180-day guarantee
See packsBefore you call05
What should I have ready when I contact Finessa?
Have your order ID, the email you used at checkout and the name on the order. With these three, the desk can find most orders in a minute.
A short note of what you want to ask saves time. Write down the date and the answer you get, so you have a record if you need to call again.
- Your order ID and the pack you bought (1, 3 or 6 tubs).
- The lot number or date code printed on your tub, if there is one.
- For a refund: the date you ordered and the number of tubs you still have.
- For a question about the label: a photo of the Supplement Facts panel on your tub.
If your tub prints something different from what we describe, trust the tub and tell the desk. Our batch verification guide shows how to read the lot.
Stay safe06
How do I avoid fake Finessa contact numbers?
Use only the numbers and addresses listed above and on the sales site. Anyone else claiming to speak for Finessa should be checked first.
Fake support lines and fake endorsements are common online. The FTC advises checking before you buy and reporting fraud at reportfraud.ftc.gov (FTC, Did a celebrity really endorse that?).
The website inbox will never ask for card numbers by email. Orders are paid for on the sales site, not by sending details to us.
Never pay a fee to get a refund, and never send tubs to an address that the order desk has not confirmed. Call +1 (302) 200-3480 first.
Read how we handle your data in the privacy policy.
Health questions07
Can customer service answer questions about my health?
No. The order desk and the website inbox cannot give medical advice, and Finessa is a supplement, not a treatment.
Ask your doctor or pharmacist about medicines and conditions. Finessa holds a laxative herb, licorice, turmeric, ginger and live bacteria.
Do not stop a prescribed medicine because you started a supplement (FDA, Mixing medications and supplements). For blood in the stool, black stools or yellow skin or eyes, see a doctor the same day.
FAQ08
Finessa contact questions
What is the Finessa customer service phone number?
It is +1 (302) 200-3480, the BuyGoods order desk. It handles tracking, changes and refunds on placed orders. Have your order ID ready when you call.
Is there a Finessa customer service email for placed orders?
No separate order email is on file. Use the order desk phone, or the contact page on the sales site. The website inbox, [email protected], cannot see orders.
What hours does the Finessa website inbox answer?
The website inbox is answered Monday to Friday, 9:00am to 5:00pm ET. It covers page questions, typos, privacy and press. It does not cover orders or refunds.
Where do I send a Finessa return?
Call the order desk first with your order ID. Then mail the tubs with tracking to the returns address, with your full name, email and order ID inside. You pay return shipping.
How do I track my Finessa order?
Call the order desk at +1 (302) 200-3480 with your order ID. The website inbox cannot see orders, so tracking questions sent there will not be answered.
Can I contact Finessa about a side effect?
Stop the powder and see a doctor for a serious reaction. You can also report it to the FDA through its Safety Reporting Portal (FDA, How to Report a Problem with Dietary Supplements). The order desk cannot give medical advice.
Who wrote this09
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by Gofinessa, a U.S. stocking partner for Finessa, not by the manufacturer. We earn money when you buy through our order links.
Keep reading
More about Finessa
U.S. stocking partner for Finessa
Ready to try Finessa?
Check the label against your medicines, then pick a pack. Six bottles ship free in the US and cost the least per bottle, and the guarantee runs 180 days.
- Secure checkout
- 180-day guarantee
- Ships from the U.S.
